Senior Major Incident Response Lead (Remote)

HealthEdge; United States; Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

HealthEdge is an equal opportunity雇主

Job summary

HealthEdge is seeking an experienced Incident Management professional for a remote US role. You will coordinate Major Incident processes, drive restoration efforts, and ensure effective communication with internal and customer stakeholders.

The role emphasizes incident analysis, RCA collaboration, and on-call readiness with a strong preference for candidates who can operate across time zones and complex environments.

Qualifications

• 2+ years in a major incident management role.
• Experience with ITSM in IT Operations.
• Strong written and spoken communication skills across management levels.
• Familiarity with monitoring/APM tools to triage issues.

Responsibilities

• Coordinate and manage Major Incident process activities.
• Support Major Incident Management reporting (KPIs and SLAs).
• Drive standard execution of Major Incident Management processes.
• Communicate status and resolution to stakeholders.
• Record timelines and resources for incidents and restoration efforts.
• Associate incidents with related records (changes, problems, etc.).
• Partner with Problem Management on RCA and information requests.
• Create and manage Technical Action Plans for major incidents.
• Focus on Sev1/Sev2 incidents, RCA, and escalations.
• Collaborate across technical and support teams.

Skills

Major incident management

ITSM processes

APM tools

On-call rotation

Stakeholder communication

Cross-functional collaboration

Tools

Data Dog

AppDynamics

New Relic

Dynatrace

SolarWinds

Job description

HealthEdge is seeking an experienced Incident Management professional for a remote US role. You will coordinate Major Incident processes, drive restoration efforts, and ensure effective communication with internal and customer stakeholders.

The role emphasizes incident analysis, RCA collaboration, and on-call readiness with a strong preference for candidates who can operate across time zones and complex environments.