Regional Crisis & Operational Resilience Lead

Experian; Costa Mesa (CA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Bonus plan

Medical/dental/vision + 401K

Flexible work environment (remote/hyb/

Flexible PTO

Benefits portal

Job summary

Experian is seeking an experienced Operational Resilience professional to oversee North America resilience programs, guiding first-line teams to meet policies, standards, and regulatory requirements. You will coordinate regional crisis response and advise senior leaders on risks to critical services and recovery priorities.

You will lead crisis response under the Global Crisis Management Framework, develop playbooks, and test plans through exercises while overseeing continuity, technology

Qualifications

• 4+ years experience in business continuity and operational resilience programs.
• Experience leading crisis management incidents, response teams, or crisis simulation exercises.
• Experience conducting resilience risk assessments and tracking remediation actions.
• Experience advising senior stakeholders and supporting cross-functional teams.
• Knowledge of risk management and business continuity planning and testing.
• Experience with technology or cyber resilience, cloud services, or technology recovery is preferred.
• Knowledge of North American operational resilience regulations or a business continuity certification is preferred.
• Reside in, or near the designated Collaboration Hub(s) for this role.

Responsibilities

• Guide first-line teams across North America in meeting operational resilience policies and standards.
• Advise regional executives and senior leaders on resilience risks affecting critical business services and recovery priorities.
• Lead regional crisis response under the Global Crisis Management Framework, including coordination of Gold and Silver teams and support for Platinum incidents.
• Develop and test crisis response plans and playbooks through scenario exercises and stakeholder training.
• Oversee business continuity, technology recovery, backup restoration, and resilience planning and testing.

Skills

Business continuity

Crisis management

Resilience risk assessment

Stakeholder advisory

Risk management

Tech/cyber resilience

Job description

Experian is seeking an experienced Operational Resilience professional to oversee North America resilience programs, guiding first-line teams to meet policies, standards, and regulatory requirements. You will coordinate regional crisis response and advise senior leaders on risks to critical services and recovery priorities.

You will lead crisis response under the Global Crisis Management Framework, develop playbooks, and test plans through exercises while overseeing continuity, technology