Senior Counter Sales Pro - Expert Customer Solutions

WCM White Cap Management LLC; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

White Cap is seeking a motivated associate to support counter sales and client service. You will engage with both in-store and phone customers, identify needs, and provide timely solutions. The role includes processing orders, quoting prices, and maintaining clean, well-stocked displays.

You will also share product knowledge, advise on features and warranties, and look for upsell opportunities while contributing to a collaborative team environment.

Qualifications

• Experience in counter sales and customer service roles.
• Ability to answer questions about products, rates, and services.
• Comfort with processing orders and quotes.
• Willingness to upsell and promote promotions.

Responsibilities

• Assist with counter sales and customer service.
• Answer questions from customers regarding accounts, products, and services.
• Process orders, quote prices, and enter orders into the system.
• Pull orders as required and ensure displays are stocked.
• Explain product features, benefits, and warranty information.
• Provide technical advice and troubleshoot customer issues.
• Upsell related products and promotions.

Skills

Customer service

Sales

Upselling

Communication

Product knowledge

Education

Associate degree

Technical certification

Job description

White Cap is seeking a motivated associate to support counter sales and client service. You will engage with both in-store and phone customers, identify needs, and provide timely solutions. The role includes processing orders, quoting prices, and maintaining clean, well-stocked displays.

You will also share product knowledge, advise on features and warranties, and look for upsell opportunities while contributing to a collaborative team environment.