Counter Sales Pro: Customer Solutions & Upsell Expert

White Cap Supply Holdings, LLC.; City of Syracuse (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

White Cap is hiring immediately for a Counter Sales Associate in New York. You will deliver exceptional customer service to walk-in, phone, and will-call customers, process and quote orders, and enter and pull orders as needed.

You will explain product features, benefits, and warranty information while applying product knowledge to resolve customer questions. Preferred qualifications include proven customer service success, experience with sales order software (Oracle), knowledge of construction

Qualifications

• Demonstrated success providing excellent customer service.
• Experience with sales order computer software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

Spanish language proficiency

Tools

Oracle

Job description

White Cap is hiring immediately for a Counter Sales Associate in New York. You will deliver exceptional customer service to walk-in, phone, and will-call customers, process and quote orders, and enter and pull orders as needed.

You will explain product features, benefits, and warranty information while applying product knowledge to resolve customer questions. Preferred qualifications include proven customer service success, experience with sales order software (Oracle), knowledge of construction