Counter Sales Associate

White Cap Management LLC; Norcross (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

White Cap Management LLC seeks a counter sales associate to support customer service and sales at our Norcross location. You will engage with customers in person and over the phone, understand their needs, and provide timely solutions.

You will demonstrate knowledge of construction and industrial products, upsell related items, and guide customers through orders and quotes using our sales software. 2–5 years of experience and HS diploma or GED are preferred.

Qualifications

• HS Diploma or GED or equivalent is preferred.
• 2–5 years of experience in customer service or sales roles is expected.
• Experience with construction or industrial products is a plus.

Responsibilities

• Assist with counter sales and customer service tasks.
• Answer customer questions about accounts, products, rates and services.
• Process orders and provide quotes; enter orders into the system.
• Explain product features, benefits and warranty policies to customers.
• Identify customer needs and offer relevant products or promotions.

Skills

Customer service

Upselling

Product knowledge

Sales software (order entry)

Education

HS Diploma or GED

Tools

Oracle

Job description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for assisting with counter sales and customer service.

Major Tasks, Responsibilities, and Key Accountabilities

• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems).
• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Ensures merchandise displays are stocked and clean.
• May perform other duties as assigned

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• Demonstrated success providing excellent customer service.
• Experience using sales order computer software, familiarity with Oracle preferred.
• Knowledge of company construction and industrial products.

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.