Senior Content Strategy Lead, Messaging & Governance Remote

Lumen; Madison (WI); Remote; USD 132,000 - 176,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Voluntary lifestyle perks

Job summary

Lumen is seeking a Senior Manager, Content Strategy to lead a team responsible for translating business priorities into scalable messaging across channels. You will guide editorial practices, governance, and content systems, partnering with Brand, Product Marketing, Communications, and Technology to improve messaging effectiveness and audience understanding.

The role emphasizes senior stakeholder collaboration, governance, and scalable content architectures in a fast-moving, AI-focused

Qualifications

• 7+ years of experience in Content Strategy, Editorial Strategy, Information Architecture, Messaging Strategy, or related discipline.
• 2+ years of experience leading content professionals, teams, or major content programs.
• Advanced knowledge of messaging architecture, content strategy, editorial practices, and audience communication.
• Experience developing and applying messaging frameworks and content-governance practices.
• Experience leading complex content initiatives across multiple functions.
• Experience improving content processes, systems, and reusable models.
• Experience presenting recommendations to senior stakeholders.
• Experience influencing decisions across functions without direct authority.

Responsibilities

• Content and messaging strategy: translate priorities into actionable content plans and audience-specific approaches across programs, products, campaigns, channels, and experiences.
• Functional leadership: advance practices in messaging architecture, editorial strategy, voice and tone, taxonomy, information architecture, audience strategy, and content operations; advise senior stakeholders.
• Governance and consistency: establish and improve standards for messaging, positioning, editorial quality, and content governance; resolve conflicts and align stakeholder needs.
• Content systems and scalability: lead development of content models, taxonomies, templates, modular frameworks, and lifecycle practices for personalization and reuse.
• Customer experience: direct content strategy across journeys and experiences, identify gaps, improve omnichannel consistency.
• Cross-functional partnership and influence: coordinate with across functions; present evidence-based recommendations to senior stakeholders.
• Measurement and optimization: establish measures for clarity, usefulness, and scalability; feed insights back into approaches.
• Team leadership and capability development: lead content strategists and copywriters; set objectives and resources.
• Operational excellence: improve intake, prioritization, planning, governance, review, and resource management.
• Scope and impact: lead complex work across programs and audiences, influencing messaging clarity and campaign effectiveness.

Skills

Content Strategy

Editorial Strategy

Information Architecture

Messaging Strategy

Audience Strategy

Team Leadership

Stakeholder Communication

Cross-functional

Job description

Lumen is seeking a Senior Manager, Content Strategy to lead a team responsible for translating business priorities into scalable messaging across channels. You will guide editorial practices, governance, and content systems, partnering with Brand, Product Marketing, Communications, and Technology to improve messaging effectiveness and audience understanding.

The role emphasizes senior stakeholder collaboration, governance, and scalable content architectures in a fast-moving, AI-focused