Remote Senior Content Strategy Leader for AI-Driven Growth

Lumen; Little Rock (AR); On-site; USD 132,000 - 176,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Job summary

Lumen is a trusted partner enabling AI-ready connectivity and secure digital experiences. The Senior Manager, Content Strategy, leads a team to translate business priorities into scalable messaging and content solutions across channels, shaping editorial practices and governance.

You will collaborate with Brand, Product Marketing, Communications, and Tech to improve messaging effectiveness and audience understanding.

Qualifications

• 7+ years in Content Strategy or a related discipline.
• 2+ years leading content professionals, teams, or major programs.
• Advanced knowledge of messaging architecture, content strategy, and audience communication.
• Experience developing messaging frameworks and content-governance practices.
• Experience leading complex content initiatives across multiple functions.
• Experience improving content processes, systems, and reusable models.
• Experience presenting recommendations to senior stakeholders.
• Experience influencing decisions across functions without direct authority.
• Strong systems-thinking, planning, facilitation, and project-leadership capabilities.
• Experience operating in complex and fast-changing environments.
• Experience in B2B technology marketing or customer communication strategy preferred.

Responsibilities

• Translate business, brand, customer, and creative priorities into actionable content plans and audience-specific approaches across programs, campaigns, channels, and experiences.
• Apply and advance practices in messaging architecture, editorial strategy, voice and tone, taxonomy, information architecture, audience strategy, and content operations; advise senior stakeholders on alternatives and tradeoffs.
• Establish, apply, and improve standards for messaging, positioning, editorial quality, and content governance; resolve conflicts, align stakeholder needs, and influence enterprise strategy decisions.
• Lead the development and adoption of content models, taxonomies, templates, modular frameworks, and lifecycle practices for personalization and reuse.
• Direct content strategy across customer journeys and experiences to improve understanding and omnichannel consistency.
• Coordinate the Message component of the broader Idea, Message, and Expression model; align across creative and business functions; present evidence-based recommendations to senior stakeholders.
• Establish measures for messaging clarity, usefulness, quality, consistency, scalability, and outcomes; create feedback loops to refine approaches.
• Lead, coach, and develop content strategists and editors; set objectives, allocate resources, remove barriers, and support succession planning.
• Improve intake, prioritization, planning, governance, review, and resource-management processes; balance planned initiatives with emerging needs.
• Lead unusually complex work across multiple programs and audiences to influence messaging clarity, brand consistency, and campaign effectiveness.

Skills

Content Strategy

Editorial Strategy

Information Architecture

Messaging Strategy

Leadership

Stakeholder Influence

Job description

Lumen is a trusted partner enabling AI-ready connectivity and secure digital experiences. The Senior Manager, Content Strategy, leads a team to translate business priorities into scalable messaging and content solutions across channels, shaping editorial practices and governance.

You will collaborate with Brand, Product Marketing, Communications, and Tech to improve messaging effectiveness and audience understanding.