Remote Senior Content Strategy Lead

Lumen Technologies, Inc.; Northern (KY); Remote; USD 110,000 - 170,000; Full time

Job summary

Lumen Technologies, Inc. is seeking a Senior Manager Content Strategy to lead the content strategy team, translating business priorities into scalable messaging across channels and experiences.

You will collaborate with Brand, Product Marketing, Communications, Digital Experience, and Design to drive messaging clarity and audience understanding across the enterprise while upholding governance and performance metrics in a remote U.S. environment.

Qualifications

• 7+ years of experience in Content Strategy, Editorial Strategy, Information Architecture, Messaging Strategy, or a related discipline.
• 2+ years of experience leading content professionals, teams, or major content programs.

Responsibilities

• Translate business priorities into actionable content plans, messaging frameworks, and audience-specific approaches across programs, channels, and experiences.
• Lead messaging architecture, editorial strategy, voice and tone, taxonomy, information architecture, and content operations; advise senior stakeholders.
• Establish standards for messaging, positioning, editorial quality, and content governance; resolve conflicts and align stakeholder needs.
• Lead development and adoption of content models, taxonomies, templates, and modular frameworks for personalization and reuse.
• Direct content strategy across customer journeys and omnichannel experiences; improve understanding and consistency.
• Coordinate across teams to present evidence-based recommendations to senior stakeholders.
• Lead, coach, and develop content strategists, copywriters, and editorial contributors; manage resources and priorities.

Skills

Content strategy

Editorial strategy

Information architecture

Messaging strategy

Audience strategy

Leadership

Job description

Lumen Technologies, Inc. is seeking a Senior Manager Content Strategy to lead the content strategy team, translating business priorities into scalable messaging across channels and experiences.

You will collaborate with Brand, Product Marketing, Communications, Digital Experience, and Design to drive messaging clarity and audience understanding across the enterprise while upholding governance and performance metrics in a remote U.S. environment.