Strategic Content Architect for Enterprise Tech

Lumen; Olympia (WA); On-site; USD 145,000 - 194,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Employee perks

Job summary

Lumen is seeking a Senior Content Strategy Manager to lead the translation of business priorities into clear, scalable messaging across channels. You will guide editorial practices, governance, and audience-focused content, partnering with Brand, Product Marketing, Communications, Digital Experience, and other teams to drive messaging impact.

You will set priorities, coach a team of strategists and copywriters, and deliver measurable improvements in content reuse, customer understanding, and

Qualifications

• 7+ years of experience in Content Strategy, Editorial Strategy, Information Architecture, Messaging Strategy, or a related discipline.
• 2+ years of experience leading content professionals, teams, or major content programs.
• Advanced knowledge of messaging architecture, content strategy, editorial practices, and audience communication.
• Experience developing and applying messaging frameworks and content-governance practices.
• Experience leading complex content initiatives across multiple functions.
• Experience improving content processes, systems, and reusable models.
• Experience presenting recommendations to senior stakeholders.
• Experience influencing decisions across functions without direct authority.
• Strong systems-thinking, planning, facilitation, and project-leadership capabilities.
• Experience operating in complex and fast-changing environments.
• Experience in B2B technology marketing or customer communication strategy preferred.

Responsibilities

• Translate business, brand, customer, and creative priorities into actionable content plans and messaging frameworks.
• Lead practices in editorial strategy, voice and tone, taxonomy, and content operations; advise senior stakeholders.
• Establish standards for messaging, positioning, editorial quality, and content governance.
• Develop content models, taxonomies, templates, and modular frameworks for reuse and scalability.
• Direct content strategy across customer journeys and omnichannel experiences.
• Coordinate across creative and business functions; present evidence-based recommendations to leadership.
• Establish measures for clarity, usefulness, quality, scalability, and outcomes; use insights to refine approaches.
• Lead, coach, and develop content strategists and editors; manage resources and objectives.
• Improve intake, prioritization, planning, governance, and capacity management for efficiency.
• Lead unusually complex work across programs, audiences, products, and experiences, influencing brand consistency and campaign effectiveness.

Skills

Content Strategy

Editorial Strategy

Information Architecture

Messaging Architecture

Audience Strategy

Leadership

Stakeholder Influence

Systems Thinking

Project Leadership

B2B Marketing

Job description

Lumen is seeking a Senior Content Strategy Manager to lead the translation of business priorities into clear, scalable messaging across channels. You will guide editorial practices, governance, and audience-focused content, partnering with Brand, Product Marketing, Communications, Digital Experience, and other teams to drive messaging impact.

You will set priorities, coach a team of strategists and copywriters, and deliver measurable improvements in content reuse, customer understanding, and