Senior Content Design Strategist for UX & AI

JPMorganChase; Plano (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Chase is seeking a Content Design Senior Associate to shape product content and build customer confidence across our digital products. You will plan, create, and structure content within an UX framework while collaborating with product design and engineering teams to ensure narrative consistency.

You will apply your expertise in content design, storytelling, and accessibility to deliver engaging content that supports user experiences.

Qualifications

• 3+ years of experience in content design or editing for digital products.
• Experience creating content architectures and storytelling.
• Applied accessibility guidelines and inclusive design experience.
• Experience with iterative design and user feedback.
• Proficient with content platforms and how they affect UX.
• Able to quickly learn new financial products.

Responsibilities

• Develop and implement content strategies aligned with UX principles and business goals.
• Collaborate with cross-functional teams to create cohesive, user-friendly content.
• Create content taxonomies to refine organization and structure using user insights.
• Adopt brand voice to communicate complex concepts clearly to diverse audiences.
• Analyze content performance and recommend data-driven optimizations.

Skills

Content design

Content architectures

Accessibility

Iterative design

Technical literacy

Adaptable learner

Job description

Chase is seeking a Content Design Senior Associate to shape product content and build customer confidence across our digital products. You will plan, create, and structure content within an UX framework while collaborating with product design and engineering teams to ensure narrative consistency.

You will apply your expertise in content design, storytelling, and accessibility to deliver engaging content that supports user experiences.