Senior Consumer Banker & Trusted Advisor

First Financial Bank; Seymour (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

First Financial Bank is seeking a Consumer Banker to deepen client relationships with existing clients and prospect for new clients in Indiana. You will book business directly and refer to Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management as appropriate.

The role emphasizes opening accounts, handling teller duties, and delivering the First Financial Bank Experience through proactive client engagement and service excellence.

Qualifications

• 3–4 years of experience in coaching and/or mentoring in a retail environment.
• 3–4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• High school diploma or general education degree (GED) required.
• 4–5 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Engage clients to align with the First Financial Bank Experience (FFB Experience).
• Partner with internal constituencies to bring appropriate level of expertise to the client.
• Ensure timely client follow up calls and maintain compliance with standards.
• Assist clients with transactions in branch, drive-thru, by phone and email.
• Collaborate with District Specialists to execute retail strategies to attract and grow core client relationships.
• Act as the client’s trusted advisor using the First Client Conversation Model.
• Meet or exceed sales, service and referral goals through teamwork and collaboration.

Skills

Retail sales

Customer service

Communication

Prospecting

Team leadership

Education

High school diploma or GED

Associate's or Bachelor's degree

Job description

First Financial Bank is seeking a Consumer Banker to deepen client relationships with existing clients and prospect for new clients in Indiana. You will book business directly and refer to Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management as appropriate.

The role emphasizes opening accounts, handling teller duties, and delivering the First Financial Bank Experience through proactive client engagement and service excellence.