Senior Consultant – Client Service Solutions (IPS)

Northern Trust; Chicago (IL); On-site; USD 83,000 - 141,000; Full time

Benefits offered by this job

Retirement benefits (401k and pension)

Health and welfare benefits (medical,

Paid time off

Parental and caregiver leave

Life & accident insurance

Other voluntary and well-being

Discretionary bonus program that may (

Job summary

Northern Trust in the United States is seeking a Senior Consultant to elevate client experience within Integrated Portfolio Solutions. You will manage middle-office and operational services, coordinate daily to monthly workflows, and lead client engagements with a focus on accuracy, efficiency, and service quality.

The role requires strong trade operations knowledge, excellent communication, and a proactive mindset to drive improvements, cost reductions, and reliable service delivery for

Qualifications

• Professional Experience: Minimum of 5 years in trade operations, reconciliations, hedge fund administration, or a related field.
• Communication Skills: Exceptional verbal and written communication abilities.
• Leadership and Collaboration: Proven leadership skills with a knack for building productive relationships across all levels of the organization.
• Client-Centric Mindset: A strong focus on client satisfaction and proactive problem-solving.
• Analytical Skills: Excellent project management and organizational skills, with an ability to prioritize effectively.
• Technical Proficiency: Proficiency in Excel, with VBA knowledge considered a plus.
• Industry Knowledge: Familiarity with financial products and P&L calculations.

Responsibilities

• Client Relationship Management: Foster strong partnerships with clients by understanding their unique needs and advocating for them within IPS. Regularly engage with clients to discuss operational improvements and enhancements to their service experience.
• Operational Excellence: Coordinate with Operational Partners to maintain and execute daily, weekly, and monthly deliverable control checklists, ensuring all service targets and deadlines are achieved. Oversee the resolution of discrepancies and ensure seamless month-end workflows.
• Communication and Leadership: Serve as a proactive point of contact for clients, offering solutions for operational efficiencies and cost reductions. Lead and motivate staff, promoting an environment of teamwork, open communication, and exceptional client servicing.
• Strategic Oversight: Develop a comprehensive understanding of the client’s business processes and their dependencies on our deliverables. Lead shared service teams, driving agendas, and ensuring accountability for outstanding results.
• Client Engagement: Actively participate in client onsite visits, fostering stronger relationships and understanding client operations firsthand.
• Issue Resolution and Escalation Management: Efficiently manage and resolve client issues, liaising with Relationship Managers and other managers to ensure consistent service delivery. Escalate critical issues as necessary.
• Project and Workflow Management: Manage key client projects and contribute to the continuous improvement of internal processes. Ensure smooth transitions of monthly workflows to the Backoffice team.

Skills

Trade operations

Reconciliations

Hedge fund administration

Client relationships

Project management

P&L calculations

Tools

Excel

VBA

Job description

Northern Trust in the United States is seeking a Senior Consultant to elevate client experience within Integrated Portfolio Solutions. You will manage middle-office and operational services, coordinate daily to monthly workflows, and lead client engagements with a focus on accuracy, efficiency, and service quality.

The role requires strong trade operations knowledge, excellent communication, and a proactive mindset to drive improvements, cost reductions, and reliable service delivery for