Hybrid Client Service Delivery Consultant

Northern Trust; Chicago (IL); Hybrid; USD 67,000 - 113,000; Full time

Job summary

Northern Trust is a global financial services company hiring for a role focused on client service delivery, analysis, and process improvement. The position emphasizes hybrid work between office and home, with responsibilities spanning servicing, accounts, and problem resolution.

The candidate should have a Bachelor’s degree and 3+ years of relevant experience, along with strong analytical, communication, and teamwork skills.

Qualifications

• Bachelor’s degree required. Typically 3+ years of relevant experience.
• Equivalent experience and any role-specific certifications may be considered.

Responsibilities

• Process client service activities accurately and on time.
• Support small to mid-sized clients or accounts.
• Analyze information and resolve servicing or support issues.
• Monitor timelines and communicate updates to ensure timely delivery.
• Apply understanding of business drivers to support service goals.
• Review data and transactions for accuracy and quality.
• Support team effectiveness and coordinated service delivery.
• Build relationships to enhance client service delivery.
• Identify opportunities to improve workflows and processes.

Skills

Client service delivery

Analytical skills

Communication skills

Team collaboration

Problem-solving

Attention to detail

Time management

Independent work

Education

Bachelor’s/University degree

Tools

Microsoft Office

CRM systems

Job description

Northern Trust is a global financial services company hiring for a role focused on client service delivery, analysis, and process improvement. The position emphasizes hybrid work between office and home, with responsibilities spanning servicing, accounts, and problem resolution.

The candidate should have a Bachelor’s degree and 3+ years of relevant experience, along with strong analytical, communication, and teamwork skills.