Senior Manager, Business Process & Operations

Northern Trust; Chicago (IL); On-site; USD 172,000 - 301,000; Full time

Job summary

Northern Trust is seeking a senior manager to lead the National Client Support Services operations team based in the US. This role provides critical daily support across Private Wealth Management services, including WM Banking, Trust and Investment partners, to expedite client requests and support client servicing work.

The position emphasizes end-to-end process analysis and design, leadership of multiple managers, and driving change through automation and process improvements within a growing

Qualifications

• College or University degree required.
• 12–15 years of operations management experience in Trust/Wealth Management/Banking/Financial Services preferred.
• Experience managing teams and multiple managers.

Responsibilities

• Lead WM Middle Office Operations and manage multiple units through subordinate managers.
• Perform end-to-end process analysis and design, integrating new processes with existing ones.
• Conduct performance management and career development for staff; oversee staffing and disciplinary actions.
• Drive process changes leveraging automation and reengineering to support Front Office needs.

Skills

Leadership

Operations management

Communication skills

PeopleSoft

Education

College or University degree

Tools

PeopleSoft

Job description

Northern Trust is seeking a senior manager to lead the National Client Support Services operations team based in the US. This role provides critical daily support across Private Wealth Management services, including WM Banking, Trust and Investment partners, to expedite client requests and support client servicing work.

The position emphasizes end-to-end process analysis and design, leadership of multiple managers, and driving change through automation and process improvements within a growing