Senior Concierge Lead — Luxury Hospitality Champion

Stratton Amenities; Los Angeles (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities is seeking a proactive Lead Concierge to supervise a team and act as the primary liaison between the property manager and the concierge staff. This role focuses on delivering exceptional service to residents, guests, and prospects, while maintaining high standards and SOP adherence.

The ideal candidate has a passion for hospitality, extensive leadership experience, and a track record of developing teams.

Qualifications

• Leadership and supervisory experience is required.
• Strong communication and problem-solving abilities are essential.
• Proven customer service excellence in hospitality or related field.
• Experience in hospitality, multifamily, or upscale hotel settings preferred.
• Demonstrated ability to manage teams and payroll.
• Energetic, positive, and pro-active demeanor.

Responsibilities

• Lead by example as the face of the property.
• Coordinate between property manager and concierge team.
• Provide anticipatory service and smooth accommodations for residents and guests.
• Address residents’ concerns promptly and professionally.
• Run weekly meetings with the property manager to identify improvements.
• Schedule management and weekly payroll oversight.
• Hold monthly staff meetings and one-on-one goal setting.
• Implement accountability measures and coaching as needed.
• Develop SOPs to improve operations and service quality.
• Foster a positive work culture and enforce grooming standards.

Skills

Leadership

Communication

Problem-solving

Time management

Customer service

Job description

Stratton Amenities is seeking a proactive Lead Concierge to supervise a team and act as the primary liaison between the property manager and the concierge staff. This role focuses on delivering exceptional service to residents, guests, and prospects, while maintaining high standards and SOP adherence.

The ideal candidate has a passion for hospitality, extensive leadership experience, and a track record of developing teams.