Senior Concierge & Guest Experience Lead

Strattonamenities; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

Stratton Amenities in Philadelphia is looking for a Lead Concierge to provide unparalleled hospitality services in luxury apartments. You will lead a team, ensuring exemplary service and acting as the bridge between the concierge team and property managers.

The ideal candidate has extensive hospitality experience and strong leadership skills, committed to creating memorable experiences for residents and guests. Join us in fostering a culture of exceptional service and community.

Qualifications

• At least five years of hospitality experience.
• Ability to respond quickly to requests with professionalism.
• Experience in leadership and supervisory roles.

Responsibilities

• Lead and manage concierge team to deliver exceptional service.
• Facilitate communication with property manager.
• Conduct weekly meetings to assess performance and standards.

Skills

Excellent verbal and written communication skills

Strong problem-solving and leadership abilities

Exceptional interpersonal skills

Ability to maintain confidentiality

Organized and proactive

Job description

Stratton Amenities in Philadelphia is looking for a Lead Concierge to provide unparalleled hospitality services in luxury apartments. You will lead a team, ensuring exemplary service and acting as the bridge between the concierge team and property managers.

The ideal candidate has extensive hospitality experience and strong leadership skills, committed to creating memorable experiences for residents and guests. Join us in fostering a culture of exceptional service and community.