Lead Luxury Concierge Supervisor

Stratton Amenities; Plano (TX); Hybrid; USD 45,000 - 62,000; Full time

Job summary

Stratton Amenities, based in Plano, United States, seeks a dynamic Lead Concierge to lead a team of concierge ambassadors and to serve as the primary liaison between the property manager and staff, ensuring top-tier service for residents, guests, and prospects.

The ideal candidate has at least five years in hospitality with leadership experience, outstanding communication, and a passion for creating memorable experiences.

Qualifications

• Minimum five years of hospitality experience.
• Proven leadership and supervision abilities.
• Excellent verbal and written communication.
• Strong problem-solving and decision-making.
• Ability to maintain confidentiality and professional appearance.
• Customer-focused with superb interpersonal skills.

Responsibilities

• Lead a concierge team and coordinate with the property manager to deliver exceptional service.
• Oversee scheduling, payroll, and performance coaching.
• Develop SOPs and implement improvements to concierge operations.
• Address resident concerns promptly and professionally.
• Attend monthly regional calls and participate in staff meetings.
• Flexibility to work nights, weekends, and holidays.

Skills

Leadership

Communication

Problem-solving

Confidentiality

Ownership

Customer service

Interpersonal skills

Organized

Professional appearance

Decisiveness

Job description

Stratton Amenities, based in Plano, United States, seeks a dynamic Lead Concierge to lead a team of concierge ambassadors and to serve as the primary liaison between the property manager and staff, ensuring top-tier service for residents, guests, and prospects.

The ideal candidate has at least five years in hospitality with leadership experience, outstanding communication, and a passion for creating memorable experiences.