Lead Concierge & Hospitality Supervisor

Strattonamenities; Charleston (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Stratton Amenities is seeking a dynamic Lead Concierge to lead a team of concierge ambassadors at a premier property in Charleston. You will serve as the primary liaison between the property manager and the concierge staff, ensuring exceptional service for residents, guests, and prospects.

The role emphasizes leadership, scheduling, coaching, and adherence to SOPs, with a focus on delivering anticipatory hospitality and maintaining security and professionalism within a luxury environment.

Qualifications

• Proven leadership and supervisory experience in hospitality or related sectors.
• Strong written and verbal communication to interact with residents, guests, and managers.
• Demonstrated ability to deliver exceptional service and handle confidential information.
• Ability to lead by example, manage schedules, and coach staff.

Responsibilities

• Lead a team of concierge ambassadors and act as the main liaison with property management.
• Oversee weekly payroll and staff meetings; implement SOPs and performance coaching.
• Resolve resident concerns promptly and maintain high service standards.
• Schedule planning, accountability measures, and staff development activities.
• Monitor operations to ensure safety, security, and guest satisfaction.

Skills

Leadership

Customer service

Communication

Problem-solving

Confidentiality

Appearance

Time management

Team coordination

Job description

Stratton Amenities is seeking a dynamic Lead Concierge to lead a team of concierge ambassadors at a premier property in Charleston. You will serve as the primary liaison between the property manager and the concierge staff, ensuring exceptional service for residents, guests, and prospects.

The role emphasizes leadership, scheduling, coaching, and adherence to SOPs, with a focus on delivering anticipatory hospitality and maintaining security and professionalism within a luxury environment.