Senior Luxury Concierge Lead — Elite Resident Experience

Strattonamenities; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive hourly compensation

Opportunities for advancement

Medical, dental, and vision benefits

Paid time off and company holidays

Job summary

Stratton Amenities is seeking a polished Lead Concierge to oversee front desk operations at a luxury residential community in Houston, Texas. This role involves delivering exceptional customer service, leading the concierge team, and ensuring high hospitality standards.

The ideal candidate should have at least 2 years of relevant experience, strong leadership skills, and excellent communication abilities. Benefits include competitive compensation and opportunities for advancement.

Qualifications

• Minimum 2 years of customer service, hospitality, or front desk experience.
• Strong verbal and written communication skills.
• Reliable transportation and consistent attendance.

Responsibilities

• Deliver exceptional customer service to residents and guests.
• Lead and support the concierge team.
• Maintain accurate shift notes and incident reports.

Skills

Customer service experience

Leadership experience

Problem-solving skills

Communication skills

Professional appearance

Conflict-resolution skills

Tools

Microsoft Office

Property management software

Job description

Stratton Amenities is seeking a polished Lead Concierge to oversee front desk operations at a luxury residential community in Houston, Texas. This role involves delivering exceptional customer service, leading the concierge team, and ensuring high hospitality standards.

The ideal candidate should have at least 2 years of relevant experience, strong leadership skills, and excellent communication abilities. Benefits include competitive compensation and opportunities for advancement.