Senior Concierge Lead - Luxury Living & Guest Experience

Strattonamenities; Plano (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Stratton Amenities in Plano, Texas is seeking an Assistant Lead Concierge to guide a team in delivering top-tier guest service. The role focuses on enhancing the living experience of residents through outstanding hospitality and leadership.

Applicants should possess strong communication, leadership, and problem-solving skills, and a genuine passion for guest service. Join us to shape an exceptional environment for our residents, showing commitment and pride in your work.

Qualifications

• Passion to deliver exemplary service and hospitality.
• Excellent verbal and written communication skills.
• Great leadership skills.
• Excellent problem-solving skills.
• Outstanding rapport and relationship building skills.

Responsibilities

• Manage relationships with residents and property management.
• Lead by example.
• Coordinate schedules with Lead Concierge.
• Maintain excellent relationships with residents and visitors.
• Work collaboratively with the Concierge Team.
• Assist with training new concierge ambassadors.

Skills

Deliver exemplary service and hospitality

Verbal and written communication skills

Leadership skills

Problem-solving skills

Relationship building skills

Ability to listen and react quickly

Outstanding guest service skills

Organizational skills

Positive attitude

Decision-making skills under pressure

Job description

Stratton Amenities in Plano, Texas is seeking an Assistant Lead Concierge to guide a team in delivering top-tier guest service. The role focuses on enhancing the living experience of residents through outstanding hospitality and leadership.

Applicants should possess strong communication, leadership, and problem-solving skills, and a genuine passion for guest service. Join us to shape an exceptional environment for our residents, showing commitment and pride in your work.