Senior Concierge & Guest Experience Lead

Crescent Hotels & Resorts; San Antonio (TX); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Highly competitive wages

Exceptional benefits for associates &

401K matching

Flexible scheduling

Discounts at Crescent & Marriott sites

Discounted Parking

Daily Associate Meals

Zusammenfassung

The St. Anthony Hotel, part of Crescent Hotels & Resorts, seeks a Guest Experience & Concierge Manager to elevate personalized guest experiences in downtown San Antonio. You will embody luxury hospitality, greet guests, and craft memorable itineraries reflecting local culture and history.

Ideal candidates bring 3–5 years in concierge roles, strong communication, and a passion for connecting guests with the best of San Antonio. Leadership and flexibility to work evenings and weekends are required.

Qualifikationen

• 3–5 years of concierge, hospitality, or customer service experience preferred.
• Knowledge of San Antonio's restaurants, attractions, history and culture.
• Strong communication and interpersonal skills are essential.
• Leadership or supervisory experience is a plus.
• Flexibility to work evenings, weekends and holidays.

Aufgaben

• Deliver exceptional, personalized service while anticipating guest needs and exceeding expectations.
• Maintain a visible presence in the lobby, proactively engaging with guests and offering assistance.
• Arrange dining reservations, transportation, entertainment, tours, and customized guest itineraries.
• Maintain extensive knowledge of San Antonio's restaurants, attractions, history, culture, and events.
• Handle inquiries by phone, email and in person and coordinate services with other departments.
• Promote the hotel's restaurants, bars, events and signature programming.
• Uphold property policies, safety standards and confidentiality.

Kenntnisse

Les Clef d'Or Keys

Concierge experience

Leadership experience

Knowledge of San Antonio

Excellent communication

Team player

Reservations software

Flexible availability

Jobbeschreibung

The St. Anthony Hotel, part of Crescent Hotels & Resorts, seeks a Guest Experience & Concierge Manager to elevate personalized guest experiences in downtown San Antonio. You will embody luxury hospitality, greet guests, and craft memorable itineraries reflecting local culture and history.

Ideal candidates bring 3–5 years in concierge roles, strong communication, and a passion for connecting guests with the best of San Antonio. Leadership and flexibility to work evenings and weekends are required.