Evening Front Desk Agent | Luxury Hotel Concierge

St. Anthony Hotel a Luxury Collection Hotel, San Antonio; San Antonio (TX); Sur place; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Highly competitive wages

Exceptional benefit plan for you and (

401K matching program

Flexible scheduling

Discounts with Crescent properties

Résumé du poste

The St. Anthony, A Luxury Collection Hotel is seeking a Front Desk Agent to greet and assist guests with a courteous, timely welcome and efficient check-in experience.

This full-time, hourly position offers exposure to a historic luxury property in downtown San Antonio. As part of Crescent Hotels & Resorts, you’ll participate in a team that emphasizes guest satisfaction, superior service, and flexible scheduling.

Qualifications

• Hotel experience preferred.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.

Responsabilités

• Greet all guests immediately with a friendly and genuine welcome.
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Make appropriate selection of rooms based on guest needs. Code electronic keys and Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for guests as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Coordinate with Housekeeping, Engineering and Food and Beverage departments to ensure guest satisfaction throughout the entire stay cycle of a guest.

Description du poste

The St. Anthony, A Luxury Collection Hotel is seeking a Front Desk Agent to greet and assist guests with a courteous, timely welcome and efficient check-in experience.

This full-time, hourly position offers exposure to a historic luxury property in downtown San Antonio. As part of Crescent Hotels & Resorts, you’ll participate in a team that emphasizes guest satisfaction, superior service, and flexible scheduling.