Front Desk Agent

The Crescent Hotels Group; San Antonio (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefits plan

401K matching program

Flexible scheduling

Discounts at Crescent properties

Job summary

The historic St. Anthony Hotel, part of Crescent Hotels & Resorts, invites you to join as a Front Desk Agent in downtown San Antonio, Texas.

You will greet guests warmly, assist with registrations, and help ensure every guest experiences exceptional service throughout their stay. Based at the AAA Four Diamond property, this role offers opportunities within a luxury hotel environment and access to Crescent’s wellness programs, development initiatives, and associates discounts.

Qualifications

• Previous customer service experience.
• Hotel experience preferred.

Responsibilities

• Greet all guests immediately with a friendly and genuine welcome.
• Provide accurate information such as hours and local attractions.
• Process registrations and handle payments.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.

Skills

Customer service

Hotel experience

Job description

Description

The historic St. Anthony Hotel is seeking a Front Desk Agent to join their team. As a Front Desk Agent, you would greet and serve the guest in a courteous and timely manner, resulting in the highest levels of guest satisfaction.

Situated in the heart of downtown, overlooking Travis Park, the AAA Four Diamond, St. Anthony Hotel offers easy access to the trendy restaurants and historical landmarks in San Antonio, Texas. St. Anthony, a Luxury Collection Hotel San Antonio, opened in 1909 and has been designated a national historic site. Our luxury hotel in San Antonio embodies old-world splendor with touches like Italian marble and Corinthian columns. Come make history with this luxury San Antonio hotel.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive wages


• An exceptional benefit plan for eligible associates & your family members


• 401K matching program for eligible associates


• Flexible scheduling to allow you to focus on what is important to you.


• Discounts with our Crescent managed properties in North America for you & your family members.

ESSENTIAL JOB FUNCTIONS:

• Greet all guests immediately with a friendly and genuine welcome.


• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.


• Make appropriate selection of rooms based on guest needs. Code electronic keys and Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.


• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.


• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for guests as requested.
  Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.


• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.


• Coordinate with Housekeeping, Engineering and Food and Beverage departments to ensure guest satisfaction throughout the entire stay cycle of a guest.

MINIMUM QUALIFICATIONS:

• Previous customer service experience.


• Hotel experience preferred.


• Self-starting personality with an even disposition.


• Maintain a professional appearance and manner at all times.


• Can communicate well with guests.


• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts