Senior Computer Support Engineer - Enterprise IT Lead

State-of-Missour

Jefferson City (MO)

On-site

USD 60,000 - 80,000

Full time

8 days ago

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Job summary

Office of State Courts Administrator in Jefferson City, MO seeks a Senior Computer Support Engineer to lead enterprise IT deployments, analyze and support PC hardware, operating systems, software, and peripherals across the organization. The role requires clear communication, independent problem solving, and the ability to work with users diplomatically.

Ideal candidates will have an Associate’s degree with 3+ years in computer IT, and hands-on experience with Windows XP/7, Office 2010, Apple

Qualifications

Associate’s degree with at least 15 semester hours in computer science or closely related areas and 3 years of experience in computer information technology systems
Additional experience above the minimum stated may be substituted on a year-for-year basis for the required education.

Responsibilities

Takes ownership and works independently on assigned problems, and contacts required resources both inside and outside the company necessary to resolve the problem, with minimum or no supervision
Responds to request for service with experience and compliance in established time limits
Develops/maintains support document for use by all levels of support personnel as well as end-user documentation
Maintains computer peripheral devices such as printers, copiers, routers, switches and video conferencing equipment in the court environment in support of the courts’ network infrastructure
Assists in analyzing the needs of users to help design, develop, test, deploy and maintain software installations in an organization’s computing environment