Senior Computer Support Engineer

State of Missouri; Jefferson City (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Defined pension

Generous leave and holidays

Job summary

State of Missouri, Office of State Courts Administrator in Jefferson City, MO, is seeking a Senior Computer Support Engineer to perform enterprise IT tasks across the judiciary, including analyzing, documenting, testing, maintaining, and supporting PC hardware, operating systems, software, peripherals, and communications systems.

You will lead complex deployments, create end-user documentation, and collaborate with users while maintaining strong communication and problem-solving skills; travel

Qualifications

• Associate's degree with at least 15 semester hours in computer science or related areas and 3 years in IT systems such as programming, systems analysis/design, or server/software configuration.
• Additional experience above the minimum may substitute for education on a year-for-year basis.

Responsibilities

• Takes ownership and works independently on assigned problems with minimal supervision.
• Responds to service requests within established time limits.
• Develops and maintains support documentation for staff and end users.
• Maintains court IT peripherals and network devices to support infrastructure.
• Assists in analyzing user needs to design, test, deploy, and maintain software installations.

Skills

Troubleshooting

Communication skills

Travel willingness

Education

Associate's degree in CS/IS or related field

Tools

Windows XP

Windows 7

Microsoft Office 2010

Lotus Notes

Polycom video conferencing equipment

Job description

Location

Office of State Courts Administrator, Jefferson City, MO

The salary reflected represents the base pay for this position and does not include any differential for time-of-service pay for state tenure.

Why You'll Love This Position

A position with the Office of State Courts Administrator provides you the opportunity to work with a variety of exceptional, hardworking people and to gain a valuable and rewarding career. It takes many types of talent to advance the mission of the Missouri Judiciary and to keep operations running smoothly. We have opportunities for individuals seeking meaningful work in providing administrative, business and information technology services to the Missouri courts.

We are recruiting to fill a Senior Computer Support Engineer position to perform a variety of computer systems administration and support tasks at an enterprise level, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. The Senior Computer Support Engineer can take a lead role in complex deployments and installation assignments. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully.

• Takes ownership and works independently on assigned problems, and contacts required resources both inside and outside the company necessary to resolve the problem, with minimum or no supervision
• Responds to request for service with experience and compliance in established time limits
• Develops/maintains support document for use by all levels of support personnel as well as end-user documentation
• Maintains computer peripheral devices such as printers, copiers, routers, switches and video conferencing equipment in the court environment in support of the courts' network infrastructure
• Assists in analyzing the needs of users to help design, develop, test, deploy and maintain software installations in an organization's computing environment

Minimum Qualifications

Graduation from an accredited college or university with an Associate's degree with at least 15 semester hours in computer science, computer information systems or closely related areas and 3 years of experience in computer information technology systems such as computer programming, systems analysis and design or work with primary responsibility for the configuration of computer hardware and software in a server and/or microcomputer environment

Additional experience above the minimum stated may be substituted on a year for year basis for the required education.

Preferred Qualifications

• Ability to troubleshoot and resolve routine hardware and/or software problems
• Significant knowledge and experience with Windows XP, Windows 7, Microsoft Office 2010, Apple mobile devices, and a working knowledge of Lotus Notes
• Knowledge of routers, switches and Polycom video conferencing equipment
• Working knowledge of general operating principles and capabilities of computer hardware and software
• Ability to communicate effectively
• Ability to travel extensively

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck.