Court IT Helpdesk & Support Technician

State-of-Missour; Jefferson City (MO); On-site; USD 38,000 - 54,000; Full time

Job summary

The Office of State Courts Administrator in Jefferson City, MO is seeking a Customer Support Technician to assist OSCA users in utilizing information technology programs effectively. You will troubleshoot applications, support end users, and coordinate with management, development teams, and ITS leaders to resolve issues and improve system performance.

Minimum qualifications include an Associate’s degree with CS hours and one year of customer support experience; substitution with more experience

Qualifications

• Associate degree with 15+ CS hours and one year of customer support experience.
• Experience may be substituted with additional relevant work experience.
• Strong problem-solving and communication skills.
• Ability to interpret technical information for non-technical users.

Responsibilities

• Field incoming questions from end users and provide information and solutions.
• Identify system issues and communicate needed enhancements.
• Resolve problems by clarifying issues, researching, and implementing solutions.
• Escalate unresolved problems to appropriate stakeholders.

Skills

Customer support

Troubleshooting

Communication

Documentation

Education

Associate’s degree with at least fifteen (15) semester hours in computer science, computer information systems or closely related areas

Tools

Help desk ticketing system

Job description

The Office of State Courts Administrator in Jefferson City, MO is seeking a Customer Support Technician to assist OSCA users in utilizing information technology programs effectively. You will troubleshoot applications, support end users, and coordinate with management, development teams, and ITS leaders to resolve issues and improve system performance.

Minimum qualifications include an Associate’s degree with CS hours and one year of customer support experience; substitution with more experience