Senior Computer Support Engineer

State-of-Missour; Jefferson City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Office of State Courts Administrator in Jefferson City, MO seeks a Senior Computer Support Engineer to lead enterprise IT deployments, analyze and support PC hardware, operating systems, software, and peripherals across the organization. The role requires clear communication, independent problem solving, and the ability to work with users diplomatically.

Ideal candidates will have an Associate’s degree with 3+ years in computer IT, and hands-on experience with Windows XP/7, Office 2010, Apple

Qualifications

• Associate’s degree with at least 15 semester hours in computer science or closely related areas and 3 years of experience in computer information technology systems
• Additional experience above the minimum stated may be substituted on a year-for-year basis for the required education.

Responsibilities

• Takes ownership and works independently on assigned problems, and contacts required resources both inside and outside the company necessary to resolve the problem, with minimum or no supervision
• Responds to request for service with experience and compliance in established time limits
• Develops/maintains support document for use by all levels of support personnel as well as end-user documentation
• Maintains computer peripheral devices such as printers, copiers, routers, switches and video conferencing equipment in the court environment in support of the courts’ network infrastructure
• Assists in analyzing the needs of users to help design, develop, test, deploy and maintain software installations in an organization’s computing environment

Skills

Troubleshooting

Communication

Travel

Education

Associate's degree in computer science or related field

Tools

Windows XP

Windows 7

Microsoft Office 2010

Apple mobile devices

Lotus Notes

Polycom video conferencing

Job description

Location: Office of State Courts Administrator, Jefferson City, MO

The salary reflected represents the base pay for this position and does not include any differential for time-of-service pay for state tenure.

Why you'll love this position:

A position with the Office of State Courts Administrator provides you the opportunity to work with a variety of exceptional, hardworking people and to gain a valuable and rewarding career. It takes many types of talent to advance the mission of the Missouri Judiciary and to keep operations running smoothly. We have opportunities for individuals seeking meaningful work in providing administrative, business and information technology services to the Missouri courts.

We are recruiting to fill a Senior Computer Support Engineer position to perform a variety of computer systems administration and support tasks at an enterprise level, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. The Senior Computer Support Engineer can take a lead role in complex deployments and installation assignments. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully.

• Takes ownership and works independently on assigned problems, and contacts required resources both inside and outside the company necessary to resolve the problem, with minimum or no supervision
• Responds to request for service with experience and compliance in established time limits
• Develops/maintains support document for use by all levels of support personnel as well as end-user documentation
• Maintains computer peripheral devices such as printers, copiers, routers, switches and video conferencing equipment in the court environment in support of the courts’ network infrastructure
• Assists in analyzing the needs of users to help design, develop, test, deploy and maintain software installations in an organization’s computing environment

Minimum qualifications

Graduation from an accredited college or university with an Associate’s degree with at least 15 semester hours in computer science, computer information systems or closely related areas and 3 years of experience in computer information technology systems such as computer programming, systems analysis and design or work with primary responsibility for the configuration of computer hardware and software in a server and/or microcomputer environment

Additional experience above the minimum stated may be substituted on a year for year basis for the required education.

Preferred qualifications

• Ability to troubleshoot and resolve routine hardware and/or software problems
• Significant knowledge and experience with Windows XP, Windows 7, Microsoft Office 2010, Apple mobile devices, and a working knowledge of Lotus Notes
• Knowledge of routers, switches and Polycom video conferencing equipment
• Working knowledge of general operating principles and capabilities of computer hardware and software
• Ability to communicate effectively
• Ability to travel extensively

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. More information regarding employment and benefits can be found here: OSCA Benefits. To review an interactive total compensation calculator, click the following link: Compensation Calculator

Please send inquiries regarding this position or questions regarding employment with the Office of State Courts Administrator to: [e-mail]