Client Tech Support Specialist

State-of-Missour; Kansas City (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

The State of Missouri is seeking a Client Support Technician to deliver professional and technical support to clients. You will handle hardware and software support, deploy hardware, manage inventory, and handle help desk tickets with strong communication to customers and vendors.

This role requires travel to other state offices and a solid foundation in IT support with an associates degree or equivalent experience.

Qualifications

• Associates degree and 0-3 years of information technology support experience.
• Successful background check required for employment.

Responsibilities

• Provide professional and technical support to clients.
• Hardware support and hardware deployment.
• Software/application support and inventory management.
• Handle help desk tickets and prioritize requests.
• Work with ITSD teams and communicate with customers and vendors.
• Travel to other state offices as needed and maintain safety procedures.

Skills

Customer service

Communication

Teamwork

Hardware support

Software support

Help desk

Documentation

Troubleshooting

Education

Associates degree

Tools

Active Directory

VPN

BitLocker

Remote software tools

Job description

The State of Missouri is seeking a Client Support Technician to deliver professional and technical support to clients. You will handle hardware and software support, deploy hardware, manage inventory, and handle help desk tickets with strong communication to customers and vendors.

This role requires travel to other state offices and a solid foundation in IT support with an associates degree or equivalent experience.