IT Support Technician for Court Systems

State of Missouri; Jefferson City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

State of Missouri is seeking a Customer Support Technician in Jefferson City to assist OSCA users with information technology programs and to troubleshoot applications and software to support business objectives. The role involves handling end-user questions, identifying issues, and coordinating with stakeholders including management, development teams and ITS leaders to deliver effective solutions.

This position is based on-site in Jefferson City, MO and offers benefits typical of state

Qualifications

• Associate’s degree with at least 15 semester hours in computer science or related areas.
• One year experience in customer support.
• Additional experience may be substituted for the required education on a year-for-year basis.

Responsibilities

• Answer end-user inquiries and provide information and solutions.
• Identify system issues and communicate enhancements and resolutions to stakeholders.
• Resolve problems by clarifying issues, researching and implementing solutions, and escalating unresolved problems as needed.
• Communicate application problems to management, development teams, end users, and ITS leaders.

Skills

Customer support

Troubleshooting

Communication

Problem solving

Education

Associate degree in CS/IS

Tools

Help desk ticketing system

Job description

State of Missouri is seeking a Customer Support Technician in Jefferson City to assist OSCA users with information technology programs and to troubleshoot applications and software to support business objectives. The role involves handling end-user questions, identifying issues, and coordinating with stakeholders including management, development teams and ITS leaders to deliver effective solutions.

This position is based on-site in Jefferson City, MO and offers benefits typical of state