Client Tech Support Specialist (Hardware & Software)

State-of-Missour; Poplar Bluff (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

The State of Missouri is seeking a Client Support Technician to provide professional technical support to clients. You will handle hardware and software support, deploy hardware, manage inventory, and operate the help desk with timely ticket handling.

The role requires clear communication, strong documentation skills, and the ability to travel to regional offices. Associates degree and 0–3 years IT support experience are typical qualifications.

Qualifications

• Knowledge/experience in desktop support and IT help desk operations.
• Basic familiarity with Windows operating systems and common enterprise tools.
• Background checks and pre-employment screenings may be required.

Responsibilities

• Provide professional and technical support to clients.
• Hardware support and hardware deployment activities.
• Software/application support and troubleshooting.
• Manage inventory and help desk tickets with appropriate prioritization.
• Collaborate with ITSD teams and communicate with customers, peers and management.
• Maintain accurate documentation of issues and resolutions.

Skills

Customer service

Communication

Desktop support

Teamwork

Problem solving

Documentation

Education

Associates degree in IT or related field

0-3 years IT support experience

Tools

Microsoft Windows

Active Directory

Remote software tools

VPN

BitLocker

Job description

The State of Missouri is seeking a Client Support Technician to provide professional technical support to clients. You will handle hardware and software support, deploy hardware, manage inventory, and operate the help desk with timely ticket handling.

The role requires clear communication, strong documentation skills, and the ability to travel to regional offices. Associates degree and 0–3 years IT support experience are typical qualifications.