Senior Compliance & Quality Assurance Coordinator

CVS Health; Beryl (WV); Presencial; USD 25.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision coverage

Paid time off

Retirement savings options

Descripción de la vacante

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence. The role conducts audits, develops SOPs, and analyzes trends to mitigate risks while maintaining confidentiality and accuracy.

The position involves managing a ticketing system, prioritizing tasks, and collaborating with leadership to drive continuous improvement. A strong emphasis on communication and analytical skills is required.

Formación

• Proficiency with Microsoft Office Suite (Access, Excel, PowerPoint, Word, Outlook).
• 1 year experience communicating with internal/external associates, teams and leaders.
• 1 year experience with root cause analysis and data-driven problem solving.
• 2+ years experience in a call monitoring environment.
• Ability to rapidly adjust priorities to changing business needs in a fast-paced setting.
• Understanding IT architecture for phone switches, call recording and related ticket systems.

Responsabilidades

• Conduct audits and review operational data to ensure compliance with policies and regulatory requirements.
• Assist with SOP development/maintenance, reporting, training, and corrective action plans.
• Analyze trends and prepare leadership reports; support process improvements and internal controls.
• Manage work through a ticketing system, monitor SLAs and turnaround times, and update tickets accurately.
• Lead or participate in cross-functional projects and special initiatives.

Conocimientos

Root cause analysis

Communication

Prioritization

Call monitoring experience

Educación

High School Diploma or GED

Bachelor's degree or equivalent

Herramientas

Microsoft Office Suite

Ticketing systems (Nice, Five9, Verint)

Descripción del empleo

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence. The role conducts audits, develops SOPs, and analyzes trends to mitigate risks while maintaining confidentiality and accuracy.

The position involves managing a ticketing system, prioritizing tasks, and collaborating with leadership to drive continuous improvement. A strong emphasis on communication and analytical skills is required.