Senior Complex Claims Director, D&O/E&O — Financial Lines

CNA Insurance; Louisville (KY); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance in Louisville, KY is seeking a senior technical expert to lead high‑stakes D&O and E&O claims management on a national scale. You will engage insureds, counsel, and partners to develop strategy, manage reserves, and drive results in complex litigation and negotiations.

As an individual contributor, you’ll work with senior leadership, mentor teammates, and ensure compliance with evolving insurance laws while delivering exceptional client service and operational excellence in a

Qualifications

• Bachelor's degree, Master's degree or equivalent experience; JD preferred.
• Typically a minimum of ten years of relevant experience.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire.
• Advanced negotiation experience.
• Professional designations are highly encouraged (e.g. CPCU).

Responsibilities

• Manages an inventory of the most complex Public D&O and Financial Institutions E&O claims, multi-year with significant loss exposure, including coverage determinations and negotiations.
• Ensures exceptional customer service by driving improvements for all aspects of the claim/account, meeting quality and cycle-time standards.
• Verifies coverage and manages reserves by interpreting policy language and following claim handling protocols.
• Leads focused investigations to determine compensability, liability and damages with evidence gathering and expert collaboration.
• Drives resolution of claims by coordinating with internal/external partners, managing reserves, and authorizing payments within authority.
• Establishes and manages significant claim budgets and resources for timely resolution.
• Identifies subrogation/salvage opportunities and potential fraud referrals.
• Maintains subject matter expertise and compliance with state/local regulatory requirements; represents CNA in industry events.

Education

Bachelor's degree or equivalent

Master's degree or equivalent

JD preferred

Job description

CNA Insurance in Louisville, KY is seeking a senior technical expert to lead high‑stakes D&O and E&O claims management on a national scale. You will engage insureds, counsel, and partners to develop strategy, manage reserves, and drive results in complex litigation and negotiations.

As an individual contributor, you’ll work with senior leadership, mentor teammates, and ensure compliance with evolving insurance laws while delivering exceptional client service and operational excellence in a