Senior Complex Claims Director, D&O & E&O (Financial Lines)

01460 Continental Casualty Company; Chicago (IL); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA is seeking a senior technical expert to lead resolution strategies for high-severity D&O and E&O claims involving public companies and financial institutions. You will engage insureds, counsel, and partners, operating with high authority to manage complex matters on a national scale.

As an individual contributor, you’ll work alongside senior leadership to drive outcomes, navigate regulatory landscapes, and mentor other claim professionals while upholding strict standards and timely

Qualifications

• Expert knowledge of specialty insurance industry, products, policy language, coverage, and claim practices.
• Excellent verbal and written communication skills with ability to develop collaborative relationships with senior management and partners.
• Demonstrated analytical and investigative mindset with critical thinking and decision-making abilities.
• Extensive experience in leading complex negotiations and implementing resolution strategies.
• Strong work ethic and ability to work independently in a fast-paced environment.

Responsibilities

• Manages an inventory of the most complex Public D&O and Financial Institutions E&O claims, multi-year with significant loss exposure.
• Ensures exceptional customer service and drives improvements in claim handling and accuracy.
• Verifies coverage, reserves, and develops valuation using policy language and protocols.
• Leads focused investigations to determine compensability, liability, and damages with internal and external partners.
• Delivers high-profile information to senior leadership and coordinates resolution strategies with counsel and other parties.

Skills

Insurance expertise

Communication

Analytical thinking

Negotiations

Leadership

Education

Bachelor's/Master's or equivalent

JD preferred

Ten years experience

Tools

Microsoft Office Suite

Job description

CNA is seeking a senior technical expert to lead resolution strategies for high-severity D&O and E&O claims involving public companies and financial institutions. You will engage insureds, counsel, and partners, operating with high authority to manage complex matters on a national scale.

As an individual contributor, you’ll work alongside senior leadership to drive outcomes, navigate regulatory landscapes, and mentor other claim professionals while upholding strict standards and timely