Senior Community Support & Admin Specialist

The Management Trust; Indio (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

The Management Trust in Indio, CA is seeking a Community Support Specialist to deliver exceptional customer service and administrative support across internal and external clients. You will manage complex work orders, ARC requests, and amenity tasks while coordinating with the General Manager and Assistant GM.

Responsibilities include handling phone inquiries, updating Welcome Packet data, processing compliance notices, and maintaining homeowner records.

Qualifications

• High School Diploma or equivalent.
• Proficiency in administrative support with 1–4 years of experience.
• Excellent written and verbal communication skills.
• Ability to identify and prioritize tasks and multitask for multiple communities.
• Conflict resolution, highly organized, and attentive to deadlines.
• Professional, dependable, and a team player.

Responsibilities

• Receive customer phone calls and answer questions about work orders, ARC requests, or Association duties.
• Maintain Welcome Packet information in the system.
• Review, assign, and follow up on complex Work Orders requiring approvals or vendors.
• Document actions with system notes and archive documents for storage.
• Process compliance notices and add fines/hearings as directed by GM/AGM.
• Manage ARC applications, monitor timelines, and maintain records.
• Maintain homeowner records, parking passes, amenities, and deeded items.
• Coordinate with service providers for access to the community or parking enforcement.
• Assist with updates to Association information in the system of record.

Tools

Microsoft Office

Job description

The Management Trust in Indio, CA is seeking a Community Support Specialist to deliver exceptional customer service and administrative support across internal and external clients. You will manage complex work orders, ARC requests, and amenity tasks while coordinating with the General Manager and Assistant GM.

Responsibilities include handling phone inquiries, updating Welcome Packet data, processing compliance notices, and maintaining homeowner records.