Community Support & Admin Specialist

The Management Trust; Olympia (WA); On-site; USD 63,039,000 - 68,770,000; Full time

Job summary

The Management Trust is seeking a Community Support Specialist to deliver exceptional administrative support and frontline client service for multiple communities. Based in Lacey, WA, this non-exempt, full-time role partners with CAMs and ACAMs to manage work orders, ARC requests, and amenity reservations.

You will handle incoming calls, document actions, maintain records, and assist with special projects. The ideal candidate has a High School diploma, Office experience, strong organization, and

Qualifications

• 1–4 years of administrative support experience
• Proficiency with Microsoft Office Suite
• Ability to identify and prioritize tasks
• Able to multi-task across multiple communities with unique rules
• Strong conflict-resolution skills
• Highly organized with attention to detail
• Excellent written and verbal communication
• Team player with dependable attendance

Responsibilities

• Answer customer calls about status of work orders, ARC requests, or association responsibilities
• Maintain current community information in the system
• Manage and track complex Work Orders requiring approvals
• Document actions with system notes
• Process compliance notices per guidelines and log outcomes
• Coordinate ARC applications and timelines
• Manage amenity reservations and access devices
• Provide escalation support for homeowner calls
• Assist in Reception relief when needed
• Update association information in records and prepare special projects

Skills

Administrative support

Multi-tasking

Customer service

Communication

Education

High School Diploma

Associate’s Degree (preferred)

Tools

Microsoft Office

Job description

The Management Trust is seeking a Community Support Specialist to deliver exceptional administrative support and frontline client service for multiple communities. Based in Lacey, WA, this non-exempt, full-time role partners with CAMs and ACAMs to manage work orders, ARC requests, and amenity reservations.

You will handle incoming calls, document actions, maintain records, and assist with special projects. The ideal candidate has a High School diploma, Office experience, strong organization, and