Community Support Specialist II — HOA Admin & Concierge

The Management Trust; Bothell (WA); On-site; USD 34,000 - 35,000; Full time

Job summary

The Management Trust in Bothell, WA is seeking a Community Support Specialist to deliver exceptional customer service and administrative support for CAMs, homeowners, and vendors. You will manage complex work orders, ARC reviews, amenity requirements, and special projects while maintaining accurate records.

Key duties include answering calls, updating Welcome Pack data, processing compliance notices, monitoring ARC applications, and coordinating with service providers.

Qualifications

• High School Diploma (or equivalent); Associate’s Degree preferred.
• Proficiency in administrative support – generally between 1-4 years, depending on the position level.
• Experience with Microsoft Office suite of products.

Responsibilities

• Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities.
• Maintain current community information for Welcome Packet in appropriate system location.
• Manage review, assignment, and follow-up for complex Association Work Orders requiring committee approval, a board approval process, or specialized vendors.
• Document actions taken with system notes.
• Process compliance notices in accordance with community guidelines, add fines and hearing outcomes as directed by CAM or ACAM following a Board meeting.
• Monitor for status and timelines of ARC Applications and maintain system records as needed.
• Maintain system entry and logs for homeowner records including parking passes, amenity reservations, deeded parking or storage.
• Manage amenity reservation processes in accordance with community guidelines.
• First escalation for all homeowner phone calls transferred from reception.

Skills

Administrative support

Multi-tasking

Customer service

Communication skills

Attention to detail

Team player

Problem solving

Education

High School Diploma

Associate’s degree preferred

Tools

MS Office

Job description

The Management Trust in Bothell, WA is seeking a Community Support Specialist to deliver exceptional customer service and administrative support for CAMs, homeowners, and vendors. You will manage complex work orders, ARC reviews, amenity requirements, and special projects while maintaining accurate records.

Key duties include answering calls, updating Welcome Pack data, processing compliance notices, monitoring ARC applications, and coordinating with service providers.