Community Support & Administration Specialist II

The Management Trust; Las Vegas (NV); On-site; USD 42,000 - 46,000; Full time

Job summary

The Management Trust is seeking a Community Support Specialist 2 to deliver exceptional customer service and provide administrative support across multiple communities, partnering with CAMs and ACAMs, and handling complex Work Orders and ARC requests, plus amenity management.

You will document actions, maintain records, distribute materials, and assist with special projects while supporting reception duties and coordinating with service providers as needed.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• 1–4 years admin support experience.
• Proficiency with Microsoft Office.
• Ability to manage multiple communities and deadlines.

Responsibilities

• Receive and answer customer phone calls about work orders, ARC requests, or Association responsibilities.
• Maintain current community information in the system.
• Manage review and follow-up for complex Work Orders requiring approvals.
• Document actions taken with system notes.
• Archive documents for off-site storage annually per Association.
• Process compliance notices and add fines/hearing outcomes as directed.

Skills

Administrative support

Multi-tasking

Communication skills

Customer service

Organization

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

Job description

The Management Trust is seeking a Community Support Specialist 2 to deliver exceptional customer service and provide administrative support across multiple communities, partnering with CAMs and ACAMs, and handling complex Work Orders and ARC requests, plus amenity management.

You will document actions, maintain records, distribute materials, and assist with special projects while supporting reception duties and coordinating with service providers as needed.