Senior Commercial Services Specialist (Hybrid)

Cox Enterprises, Inc.; Georgia; Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k)

PTO & holidays

Job summary

Cox Automotive is seeking a Sr. Commercial Services Specialist to manage post-sale activities for high-touch, nationwide commercial accounts.

You’ll coordinate with auction locations, accounts payable/receivable, and various internal teams to ensure timely processing of sales and payments, while driving customer success. The role involves onboarding new commercial accounts, providing training to junior specialists, and promoting Cox services across multiple channels.

Qualifications

• High School Diploma or GED with 5 years’ related experience, or equivalent combination (3+ years with degree).
• Bachelor’s degree in related discipline preferred and 7 years’ related experience.

Responsibilities

• Lead post-sale activities for nationwide high-touch commercial accounts.
• Serve as primary liaison for internal/external clients and account administrators.
• Escalate and resolve complex issues, ensure SLA adherence, and document findings.

Skills

Verbal and written communication

Relationship building

Problem solving

Organizational skills

Training and coaching

Salesforce

AS400

Workbench

Excel

Commercial Services experience

Education

HS Diploma/GED

Bachelor’s degree preferred

Tools

Salesforce

AS400

Workbench

Excel

Job description

Cox Automotive is seeking a Sr. Commercial Services Specialist to manage post-sale activities for high-touch, nationwide commercial accounts.

You’ll coordinate with auction locations, accounts payable/receivable, and various internal teams to ensure timely processing of sales and payments, while driving customer success. The role involves onboarding new commercial accounts, providing training to junior specialists, and promoting Cox services across multiple channels.