Senior Commercial Lines Account Associate - Remote

Insurance Office of America; New Haven (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K with employer match

Professional growth opportunities

Work/life balance

Job summary

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines to provide critical administrative and customer service support. This remote role demands a proactive approach to ensuring production and quality standards while resolving customer service issues.

The ideal candidate has 3+ years in insurance customer service, strong analytical and communication skills, and an ability to handle accounts effectively.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing, professional designation (CISR) preferred.

Responsibilities

• Assist in directing day-to-day activities of the team.
• Track policy expirations and process renewals.
• Handle policy endorsements and cancellations.
• Conduct client research and evaluate coverages.
• Monitor accounts receivable and delinquent accounts.
• Maintain accurate data in management systems.

Skills

Customer service experience

Analytical skills

Communication skills

Problem-solving skills

Multitasking

Organizational skills

Insurance knowledge

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines to provide critical administrative and customer service support. This remote role demands a proactive approach to ensuring production and quality standards while resolving customer service issues.

The ideal candidate has 3+ years in insurance customer service, strong analytical and communication skills, and an ability to handle accounts effectively.