Senior Commercial Card Client Success Specialist

KeyBank; Minnesota; Hybrid; USD 52,000 - 80,000; Full time

Job summary

KeyBank is seeking a Senior Client Service Specialist to manage complex servicing for commercial card clients. You will handle inquiries, perform account maintenance, website customization, and support advanced integration efforts.

The role requires strong client management and cross-functional collaboration. The ideal candidate has substantial experience in financial services, commercial card programs, and customer service, with a focus on security and SLA adherence.

Qualifications

• Minimum five years in financial services or banking, or fintech experience.
• Minimum 2 years in commercial card (with Commercial card platform or product experience)
• Minimum of 1 year experience relationship or client management, or similar
• Minimum 2 year customer service or customer facing experience

Responsibilities

• Support card program inquiries from clients, internal teams, and vendor partners.
• Perform account maintenance with attention to accuracy and achievement within Service-Level-Agreements (SLA).
• Assist with simultaneous product integration projects that may include a client training aspect.
• Effectively resolve client escalations determining root cause and reporting issues to manager to prevent future issues.
• Provide process improvement guidance to enhance efficiencies to leadership.
• Facilitate website portal training and customization options/needs.
• Safe handling and security of sensitive client data.

Skills

Process improvement and operational

Product management

Vendor relationship

Issuer processing systems

Financial services

API, ERP, CRM

File transmission

Client escalation

Critical thinking

Written and verbal communication

Organizational skills

Cross-functional collaboration

Influence and change

Microsoft Office

Tools

TSYS

Fiserv

DXC

Job description

KeyBank is seeking a Senior Client Service Specialist to manage complex servicing for commercial card clients. You will handle inquiries, perform account maintenance, website customization, and support advanced integration efforts.

The role requires strong client management and cross-functional collaboration. The ideal candidate has substantial experience in financial services, commercial card programs, and customer service, with a focus on security and SLA adherence.