Senior Client Success & Card Program Specialist

KeyBank; Prairie Home (NE); Hybrid; USD 52,000 - 80,000; Full time

Job summary

KeyBank is seeking a Senior Client Service Specialist to manage the complex servicing needs of the commercial card program clients. You will handle inquiries, perform account maintenance, assist with integration projects, and support client training while coordinating with internal partners and vendors.

This role emphasizes risk-aware handling of sensitive data, SLA adherence, and proactive process improvements.

Qualifications

• Five years in financial services, banking, or fintech.
• At least 2 years in commercial card with platform experience.
• Minimum 1 year in client management or related
• Minimum 2 years in customer service or client-facing roles

Responsibilities

• Support card program inquiries from clients, internal teams, and vendor partners.
• Perform account maintenance with accuracy and SLA adherence.
• Assist with multiple product integration projects, including client training.
• Resolve client escalations by determining root cause and reporting issues.
• Provide process improvement guidance to leadership.
• Coordinate website portal training and customization needs.
• Safely handle and protect sensitive client data.

Skills

Process improvement

Product management

Vendor relationship management

Issuer processing systems

API ERP CRM knowledge

Client escalation management

Written communication

Cross-functional collaboration

Change management

Microsoft Office

Tools

TSYS

Fiserv

DXC

Job description

KeyBank is seeking a Senior Client Service Specialist to manage the complex servicing needs of the commercial card program clients. You will handle inquiries, perform account maintenance, assist with integration projects, and support client training while coordinating with internal partners and vendors.

This role emphasizes risk-aware handling of sensitive data, SLA adherence, and proactive process improvements.