Senior Commercial Card Client Service Lead (Remote)

KeyBank; Charlotte (NC); Hybrid; USD 52,000 - 80,000; Full time

Job summary

KeyBank is seeking a Senior Client Service Specialist to handle the complex servicing needs of commercial card program clients. You will manage inquiries with clients, internal partners and vendors, perform account maintenance, and support product integration efforts.

This role emphasizes client management, cross‑functional collaboration, and adherence to SLAs, with secure handling of sensitive data and opportunities for incentive compensation.

Qualifications

• Minimum five years in financial services, banking, or fintech.
• Minimum 2 years in commercial card with platform or product experience.
• Minimum 1 year in client management or similar.
• Minimum 2 years in customer service or customer-facing roles.

Responsibilities

• Support card program inquiries from clients, internal teams, and vendor partners.
• Perform account maintenance with accuracy and SLA adherence.
• Assist with client training and product integration projects.
• Effectively resolve client escalations and report root causes to prevent recurrence.
• Provide process improvement guidance to leadership.
• Facilitate website portal training and customization options/needs.
• Safely handle and secure sensitive client data.

Skills

Client management

Process improvement

Cross-functional collaboration

Communication

Problem solving

Organizational skills

Time management

Vendor management

Tools

TSYS

Fiserv

DXC

CRM systems

ERP systems

MS Office

Job description

KeyBank is seeking a Senior Client Service Specialist to handle the complex servicing needs of commercial card program clients. You will manage inquiries with clients, internal partners and vendors, perform account maintenance, and support product integration efforts.

This role emphasizes client management, cross‑functional collaboration, and adherence to SLAs, with secure handling of sensitive data and opportunities for incentive compensation.