Senior Client Service Specialist, Commercial Card

KeyBank; Mountain Home (TX); Hybrid; USD 52,000 - 80,000; Full time

Job summary

KeyBank is seeking a Senior Client Service Specialist to manage complex servicing for commercial card program clients. You will handle inquiries, perform account maintenance, and support integration projects with internal teams and vendors.

Ideal candidates have deep financial services experience, strong client-management skills, and a focus on data security. Hybrid work is offered; in-office presence is prioritized with flexible options.

Qualifications

• Five+ years in financial services or banking, or fintech experience.
• Minimum 2 years in commercial card with related platform experience.
• Minimum 1 year experience relationship or client management.
• Minimum 2 years customer service or customer-facing experience.
• Ability to handle escalations and determine root cause.

Responsibilities

• Support card program inquiries from clients, internal teams, and vendor partners.
• Perform account maintenance with attention to accuracy and SLA targets.
• Assist with simultaneous product integration projects including client training.
• Resolve client escalations and report root causes to prevent recurrence.
• Provide process improvement guidance to leadership.
• Facilitate website portal training and customization needs.
• Safely handle and protect sensitive client data.

Skills

Client escalation management

Cross-functional collaboration

Critical thinking & problem-solving

Written & verbal communication

Organizational & time management

Vendor relationship management

Issuer processing systems

API/ERP/CRM knowledge

Process improvement

MS Office proficiency

Tools

TSYS

Fiserv

DXC

API

ERP

CRM systems

Job description

KeyBank is seeking a Senior Client Service Specialist to manage complex servicing for commercial card program clients. You will handle inquiries, perform account maintenance, and support integration projects with internal teams and vendors.

Ideal candidates have deep financial services experience, strong client-management skills, and a focus on data security. Hybrid work is offered; in-office presence is prioritized with flexible options.