Senior Commercial Card Client Success Lead (Remote)

KeyBank

Denver (CO)

Hybrid

USD 52,000 - 80,000

Full time

5 days ago

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Job summary

KeyBank is seeking a Senior Client Service Specialist to manage complex servicing needs for commercial card clients, including account maintenance, website customization, transaction research, and integration support. The role requires 5+ years in financial services or banking, with 2+ years in commercial cards and 1+ year in client management.

The company supports a flexible model with in-office presence prioritized and remote options when feasible.

Qualifications

Minimum five years in financial services, banking, or fintech.
Minimum 2 years in commercial card with platform or product experience.
Minimum 1 year experience relationship or client management.
Minimum 2 years customer service or customer facing experience.

Responsibilities

Support card program inquiries from clients, internal teams, and vendor partners.
Perform account maintenance with attention to accuracy and achievement within SLA.
Assist with simultaneous product integration projects that may include a client training aspect.
Effectively resolve client escalations determining root cause and reporting issues to manager.
Provide process improvement guidance to enhance efficiencies to leadership.
Facilitate website portal training and customization options/needs.
Safe handling and security of sensitive client data.