Senior Client Service Lead - Commercial Card

KeyBank; Phoenix (AZ); Hybrid; USD 52,000 - 80,000; Full time

Job summary

KeyBank is seeking a Senior Client Service Specialist to handle the complex servicing needs of commercial card program clients. You will manage client requests, coordinate with internal partners and vendors, perform account maintenance, and support website customization and transaction research.

The role demands extensive financial services or fintech experience, strong relationship and cross-functional collaboration skills, and a focus on accuracy and security of client data.

Qualifications

• Five+ years in financial services, banking, or fintech.
• At least 2 years in commercial card with platform or product experience.
• At least 1 year in relationship or client management.
• At least 2 years in customer service or client-facing experience.

Responsibilities

• Support card program inquiries from clients, internal teams, and vendor partners.
• Perform account maintenance with SLA-focused accuracy.
• Assist with multiple product integration projects, including client training.
• Resolve client escalations by identifying root causes and reporting issues.
• Provide process improvement guidance to enhance efficiencies.
• Facilitate website portal training and customization options/needs.
• Safe handling and security of sensitive client data.

Skills

Process improvement

Product support

Vendor management

Issuer systems

CRM systems

API/ERP/CRM

File feeds

Escalation management

Communication

Time management

Cross-functional collab

Change management

MS Office

Tools

TSYS

Fiserv

DXC

Job description

KeyBank is seeking a Senior Client Service Specialist to handle the complex servicing needs of commercial card program clients. You will manage client requests, coordinate with internal partners and vendors, perform account maintenance, and support website customization and transaction research.

The role demands extensive financial services or fintech experience, strong relationship and cross-functional collaboration skills, and a focus on accuracy and security of client data.