Senior Commercial Card Client Services Specialist

KeyBank; Kansas; Hybrid; USD 52,000 - 80,000; Full time

Job summary

KeyBank seeks a Senior Client Service Specialist to manage complex servicing for commercial card program clients. You will handle inquiries, perform account maintenance, and support integration efforts across internal partners and vendors.

Ideal candidates bring 5+ years in financial services or fintech, 2+ years in commercial card, and 1+ year in client management. The role emphasizes data security, collaboration, and process improvements.

Qualifications

• Minimum five years in financial services or banking, or fintech experience.
• Minimum 2 years in commercial card (with Commercial card platform or product experience).
• Minimum 1 year experience relationship or client management, or similar.
• Minimum 2 year customer service or customer facing experience.

Responsibilities

• Support card program inquiries from clients, internal teams, and vendor partners.
• Perform account maintenance with attention to accuracy and within SLA.
• Assist with simultaneous product integration projects that may include a client training aspect.
• Effectively resolve client escalations determining root cause and reporting issues to manager to prevent future issues.
• Provide process improvement guidance to enhance efficiencies to leadership.
• Facilitate website portal training and customization options/needs.
• Safe handling and security of sensitive client data.

Skills

Financial services expertise

Client relationship management

Problem solving

Written and verbal communication

Cross-functional collaboration

Time management

Process improvement

Tools

TSYS

Fiserv

DXC

API

ERP

CRM

File transmission

Job description

KeyBank seeks a Senior Client Service Specialist to manage complex servicing for commercial card program clients. You will handle inquiries, perform account maintenance, and support integration efforts across internal partners and vendors.

Ideal candidates bring 5+ years in financial services or fintech, 2+ years in commercial card, and 1+ year in client management. The role emphasizes data security, collaboration, and process improvements.