Collision Estimator: Fast-Paced Repairs & Customer Impact

Crash Champions; Southfield (MA); On-site; USD 65,000 - 144,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking an estimator to educate customers about the repair process, insurance procedures, and rights, while preparing detailed estimates after full evaluation. You will manage each repair from intake through final QC, keeping customers well informed and coordinating with body technicians and carriers to ensure smooth disbursement and closeout of files.

The role requires expertise with multiple estimating systems (CCC One, Mitchell, Audatex) and a strong focus on customer

Qualifications

• Knowledge of estimating processes and insurance procedures.
• Experience with CCC One, Mitchell or Audatex is preferred.
• Strong customer service and multitasking.
• Ability to work in a fast-paced environment.
• Effective communication with carriers and customers.

Responsibilities

• Educate customers on the repairs process, insurance procedures, rights, techniques, safety and value.
• Complete initial estimates, write full estimates after disassembly and damage evaluation, lock final estimates.
• Manage each repair through the process and ensure quality standards via in-process QC.
• Keep customers informed and provide the best possible experience.
• Pull and review data procedures with Body Technicians and complete post-scanning for each vehicle.
• Pre-close the final repair order, handle disbursement paperwork and ensure carrier requirements are met.

Skills

Customer Service

Organization

Insurance knowledge

Fast-paced

Estimating software

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking an estimator to educate customers about the repair process, insurance procedures, and rights, while preparing detailed estimates after full evaluation. You will manage each repair from intake through final QC, keeping customers well informed and coordinating with body technicians and carriers to ensure smooth disbursement and closeout of files.

The role requires expertise with multiple estimating systems (CCC One, Mitchell, Audatex) and a strong focus on customer