Senior CNC Field Service Engineer - On-Site, Travel-Heavy

MDS Staffing; Nashville (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

MDS Staffing partnered CNC Machine Tool Builder is seeking a CNC Field Service Engineer. You will install, troubleshoot, repair, and maintain CNC machine tools at customer sites nationwide, with a focus east of the Mississippi and proximity to IL/TN/KY/OH airports.

Reporting to the CNC Field Service Manager, you will work independently in the field, travel 100% on weekdays, and provide both on-site and remote technical support with a strong customer-service mindset.

Qualifications

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of experience providing remote technical support within the machine tool industry.
• Proven experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel extensively (100%) during weekdays and work independently in the field.

Responsibilities

• Install CNC machine tool systems at customer sites, including options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

Electrical expertise

Mechanical expertise

PLC programming

Diagnostics

Remote technical support

Tools

FANUC controls

Job description

MDS Staffing partnered CNC Machine Tool Builder is seeking a CNC Field Service Engineer. You will install, troubleshoot, repair, and maintain CNC machine tools at customer sites nationwide, with a focus east of the Mississippi and proximity to IL/TN/KY/OH airports.

Reporting to the CNC Field Service Manager, you will work independently in the field, travel 100% on weekdays, and provide both on-site and remote technical support with a strong customer-service mindset.