Senior Cloud TAM — Strategic AWS Advisor (Flexible Hours)

Amazon Inc.

Austin (TX)

On-site

USD 154,000 - 208,000

Full time

4 days ago

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Job summary

Amazon Web Services, Inc. is seeking a Sr. Cloud Technical Account Manager to serve as a principal technical advisor for Enterprise clients, guiding adoption of AWS services and ensuring resilient environments.

This customer-facing role emphasizes strategic guidance, risk management, and executive-level communications across diverse technologies. The TAM works with engineers and service teams to drive issue resolution without direct troubleshooting, travels ~10%+, and advocates best practices

Qualifications

Bachelor's degree in computer science, IT, math, or equivalent.
Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.
7+ years of technical engineering experience.

Responsibilities

Work with appropriate engineers and service teams to see issues through to resolution, rather than being directly hands on keyboard within the customer's environment for troubleshooting customer support issues.
Work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services.
Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.