Senior Cloud Systems Engineer: Production Support (Remote)

Socket.dev; Manhattan (KS); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to join a remote role supporting VA-related cloud systems. The candidate will perform day-to-day operational support, troubleshoot outages, and implement improvements in AWS/Azure environments, Linux/Windows platforms, and CI/CD pipelines.

Required experience includes 8+ years in systems engineering, strong scripting and automation skills, and a Public Trust (MBI) level clearance.

Qualifications

• :Experience with AWS and/or Azure Cloud, notably S3, Step Functions, Batch Jobs, and CloudWatch.
• :

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Skills

AWS Cloud / Azure Cloud

Linux/Unix

Windows

Python scripting

Bash scripting

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

DynaTrace

Science Logic

CloudWatch

Git

GitHub Actions

CodeBuild / CodeDeploy

SQL Server / Oracle RDBMS

On-call readiness

Education

Bachelor's degree in Computer Science / IT / Systems Engineering

Tools

CloudFormation

GitHub Actions

AWS CodeBuild

CodeDeploy

DynaTrace

Science Logic

CloudWatch

Ansible

Puppet

Chef

SaltStack

SQL Server

Oracle RDBMS

Job description

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to join a remote role supporting VA-related cloud systems. The candidate will perform day-to-day operational support, troubleshoot outages, and implement improvements in AWS/Azure environments, Linux/Windows platforms, and CI/CD pipelines.

Required experience includes 8+ years in systems engineering, strong scripting and automation skills, and a Public Trust (MBI) level clearance.